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Operation and Quality Management

Procurement Management

Objective
The objective of this course is to introduce the participants to the area of Materials management and the tools and techniques used in Materials management, reflecting on the overall organizational & operational effectiveness on the organization. The course highlights the process of the financial implications in a dynamic business environment.


Content
 Overview of Materials Management
 Purchasing process
 Bidding and contracting
 Inventory Management for Independent Demand
 Materials Requirement Planning
 Just in time Production
 Evaluating suppliers
 Supplier relationship
 Materials Transportation and Warehousing

Who Should Attend
This course targets the middle managers who are involved in managing purchasing and bidding activities along with material management. It gives a great value added to all attendees, providing a foundation for continuing career development. It helps you to succeed in your goal of increasing proficiency in understanding how to select your suppliers and manage purchasing activities.


Duration : 30 Hours


Warehouse and Inventory Management

Objective
The objective of this course is to explain the nature of the Inventory Management through the description of the steps and procedures in Inventory Management, identifying the types of warehouses and identification of different tools and systems that assist in the warehouse and inventory management.

Content
Inventory Management:
 Inventory Definition
 Inventory Terms
 Inventory Purposes
 Definition, Scope and Objectives of Inventory Management
 Organizational Placement of Inventory Management
 Inventory Management Planning
 Methods of Controlling Inventory
 Determining Stock Levels
 The Commodity Catalog
 Stock Issuance
 Physical Inventory
 Accounting and Charge Back
 Stockless Inventory
 Performance Measurements
 Customer Service
 How to Cut Inventory Costs

Warehouse Management:
 Warehouse Management Definition
 Warehouse Management Terms
 Types of Warehouses
 Warehouse Planning
 Warehouse Management Functions
 Warehouse Safety
 Warehouse Security

Who Should Attend
This course targets the first line managers who are involved in managing stores inventories. It gives a great value added to all attendees, providing a foundation for continuing career development. It helps you to succeed in your goal of increasing proficiency in understanding warehouse and inventory management

Duration : 30 Hours

Re-Engineering Your Organization

Objective
his course is designed to introduce the participants to a range of change models, and recent developments in strategic change theory and research. It will try to develop management skills and capabilities that should enhance participants’ ability to manage both planned and unplanned change. It deals with change as a process and examines a wide range of strategies that can be used by managers as agents of change. This course focuses on the skills managers need to manage transitions and the issues people face when dealing with change. A range of strategies that managers can use to successfully manage incremental, transitional and transformational change are explored.

Content
 How people react to change
 The impact of change
 Why change fails
 What is Change Management
 Cultural Change and Corporate Cultures
 Stakeholders interests and concerns
 Assessing the readiness for change
 The Case for Change
 Change management planning
 Communication planning
 Different types and roles of Change Agents
 The challenges of initiating and sustaining the change
 Realigning the organization’s capabilities
 Aligning with Benefits Management

Who Should Attend
This course targets top level managers, executives and directors who want to improve and develop management skills and capabilities that should enhance their ability to manage both planned and unplanned change. It helps you to succeed in your goal of increasing proficiency in understanding how to reengineer your organization to create value.

Duration : 30 Hours

Operations and Value Chain Management: value creation

Objective
The objective of this course is to introduce the participants to the area of Operations Management, its role in developing competitive advantage, and its integration with other business functions.

Content
 Introduction to operations management
 The role of operations management in building strategic competitive advantage
 Difference between manufacturing and Service Operations
 Managing productivity
 Designing operations for building competitive advantage
 Elements of operations management
 Value chain management
 Value creation and business models
 Building the strategic supply chain
 Supply chain management

Who Should Attend
This course targets middle managers who are working in the area of operations management and need to succeed in increasing their responsibilities. It gives a great value added to all attendees, providing a foundation for continuing career development. It helps you to succeed in your goal of increasing proficiency in understanding how to create value through managing your operations.

Duration : 25 Hours

Logistics Management

Objective
The objective of this course is to introduce the participants to the area of materials management and the tools and techniques used in materials management, reflecting on the overall organizational & operational effectiveness on the organization. The course highlights the process of the financial implications in a dynamic business environment.

Content
 Overview of materials management
 Managing logistics
 Material movement
 Inventory management for independent demand
 Materials requirement planning ( MRP)
 Capacity recruitments planning (CRP)
 Enterprise resources planning (ERP)
 Just in time production (JIT)
 Lean production
 Materials transportation and warehousing

Who Should Attend

This course targets middle managers and supervisors that work as material managers and need to succeed in increasing their responsibilities. It gives a great value added to all attendees, providing a foundation for continuing career development. It helps you to succeed in your goal of increasing proficiency in understanding how to handle logistics.

Duration : 30 Hours

Quality Management

Objective
The objective of this course is to introduce the participants to the area of quality management and its importance in developing competitive advantage. It is designed as an awareness course to explore the main issues related in the organization.

Content
 Introduction to quality management
 Dimensions of quality
 Quality of conformance
 Quality of design
 Quality inspection
 Quality assurance
 Quality certification ( ISO 9000-2000)
 Total Quality Management (TQM)
 Quality planning
 Quality improvement
 Quality control
 Six-Sigma concepts

Who Should Attend
This course targets middle managers who are at a crossroads in their careers and need to succeed in increasing their responsibilities. It gives a great value added to all attendees, providing a foundation for continuing career development. It helps you to succeed in your goal of increasing proficiency in understanding the TQM philosophy and how to develop a quality assurance system that insures the continuous improvement.

Duration : 30 Hours

Project Management

Objective
This course covers the basic concepts of project management, and a description of project management tools and techniques. It covers issues related to effective project management including identifying tasks, resources, time lines and cost.

Content
 Introduction to project management
 Components of a project
 Contracts, negotiations and procurement for project management
 Project life cycle
 Risk and change management
 Work Break Down structure WBS
 PERT & CPM
 Team management of a project
 Deterministic Vs. probabilistic time estimate
 Budgeting and cost control
 Leveling and balancing projects
 Cost-crashing
 Project management automated tools

Who Should Attend
This course targets middle managers who are involved in projects and developing new products and need to succeed in increasing their responsibilities. It gives a great value added to all attendees, providing a foundation for continuing career development. It helps you to succeed in your goal of increasing proficiency in understanding the project management tools and techniques.

Duration : 18 Hours

ISO 9001: 2008 Requirements and Compliance

Objective
This course aims at examining in concepts and techniques critical to understand the ISO 9000:2008standards requirements. It is designed to provide participants with knowledge about the new edition of the ISO standard, and the skills to:

 Understand the requirements of the standard ISO 9001: 2008
 Identify the core and support processes in their organizations
 Measure the results of process performance and effectiveness
 Setting performance targets and continuously improving the performance of their work processes

Content
 Introduction
 Correspondence between ISO 9001 & ISO 14001
 Elements of ISO 9001
 How to get stated
 The 10 golden steps for developing a quality management system against ISO 9001 requirements
 The benefits of registering your system
 Strategy for process improvement

Who Should Attend
This course targets middle managers that are at a crossroads in their careers and need to succeed in increasing their responsibilities. It gives a great value added to all attendees, providing a foundation for continuing career development. It helps you to succeed in your goal of increasing proficiency in understanding how to develop and implement a quality management system according to ISO 9001/2000 standards.

Duration : 20 Hours

Developing the ISO 9001 - 2008 Documentation

Objective
This course aims at examining in concepts and techniques critical to developing the ISO 9000 documentation. It focuses on the factors that enable the participants to:

 Recognize the need for quality documentation
 Identify what might be classified as quality documentation
 Determine what documentation is required for your system and how to structure it
 Understand what is meant by a quality manual
 Write procedures and work instructions
 Maintain your quality documentation

Content
 What is quality management?
 Quality system standards
 Defining the business processes
 Scope of the quality system
 Defining process purpose, scope & key operating parameters
 Process analysis
 Quality system documentation
 Developing procedures & work instructions
 Quality manual
 Issuing, administering & controlling documentation
 Insuring ISO 9001 requirements are addressed
 Creating audit ability
 Work shops

Who Should Attend
This course targets middle managers that are at a crossroads in their careers and need to succeed in increasing their responsibilities. It gives a great value added to all attendees, providing a foundation for continuing career development. It helps you to succeed in your goal of increasing proficiency in understanding how to develop ISO 9000 documentation.

Duration : 20 Hours

Internal Quality Management System Auditing

Objective
This course aims at examining in concepts and techniques critical to conduct internal quality management system auditing. It is designed to provide participants with an understanding of internal Quality management system audits and how to:

 Develop audit schedules
 Prepare to perform and report internal audits
 Verify the successful implementation of corrective actions, and actions to prevent Recurrence
 Use internal audits for improving the quality system.

Content
 What is quality management?
 Quality system documentation
 Quality system standards
 Introduction to quality system auditing
 The internal audit schedule
 Conducting internal quality audits
 Management reviews of the quality system
 The auditor qualifications
 Workshops

Who Should Attend
This course targets middle managers that are at a crossroads in their careers and need to succeed in increasing their responsibilities. It gives a great value added to all attendees, providing a foundation for continuing career development. It helps you to succeed in your goal of increasing proficiency in understanding how to conduct internal quality management system auditing.

Duration : 20 Hours

Tools for Quality Improvement

Objective
There is now a great need for training on tools for quality improvement that will build on the foundation established by ISO 9000 standard. This course meets the needs of experienced companies and teams for practical, in depth training on the use of quality improvement tools. It provides a variety of relevant examples on the application of each tool that will appeal to the full range of manufacturing, service, and business process organizations.

Content
 Problem solving cycle
 Flow diagrams
 Brainstorming
 Cause effect diagrams
 Data collection
 Pareto analysis
 Histograms
 Scatter diagrams
 Workshop on a multi tool exercise

Who Should Attend
This course targets middle managers that are at a crossroads in their careers and need to succeed in increasing their responsibilities. It gives a great value added to all attendees, providing a foundation for continuing career development. It helps you to succeed in your goal of increasing proficiency in understanding the importance of quality improvement.

Duration : 24 Hours

Establishing an Environmental Management System (EMS) According To ISO 14001

Objective
This course aims at examining in concepts and techniques critical to establish an environmental management system (EMS) according to ISO 14001. It provides participants with an overview of ISO 14000 series, historical background, requirements, and implementation, along with comparing the ISO 14001 to other standards.

Content
 ISO 14001 history and development
 ISO 14001 purpose and goal
 ISO 14001 link to other standards
 ISO 14001 requirements
 How to get stated
 The steps for developing a environmental management system against ISO 14001 requirements
 The benefits of registering your system
 EMS and EMAS

Who Should Attend
This course targets middle managers that are at a crossroads in their careers and need to succeed in increasing their responsibilities. It gives a great value added to all attendees, providing a foundation for continuing career development. It helps you to succeed in your goal of increasing proficiency in understanding the importance of establishing an environmental management system (EMS) according to ISO 14001.

Duration : 25 Hours

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