Career Gates

Objective
This course develops and introduces important management skills for managers and leaders. The program addresses a number of key issues in organizational management and the implications on management and managers of today and tomorrow in an ever growing and competitive market place.
The program addresses 7 issues of primary concern to tomorrow managers and organizations. These issues relate the functionality of the organization and its adoptability and adaptability to the changing needs in the global market. The ability of such organizations to change their management and operational techniques to the market needs is the key factor for their successes in the 21st century.

Content
 Introducing Management Fundamentals
 The management resources
 The business resources
 Managing The Organization
 Managing Communication
 Effectiveness & Management Development
 Managing Teams
 Introducing Leadership
 Managing Tomorrow’s Organizations
 Value Management

Who Should Attend
This course targets middle managers and supervisors who are at a crossroads in their careers and need to succeed in increasing their abilities. It gives a great value added to all attendees, providing a foundation for continuing career development. It helps you to succeed in your goal of increasing proficiency in understanding the management process and how to deploy your business resources.

Duration : 25 Hours

Objective
This course defines the four management functions and explains the major elements in the management process required to become an effective and efficient manager. It covers the work methods that manager use and the role of manager. It enables the participant to identify the main factors that affect managers’ agenda, describe the basic skills required at different levels of management, identify the major trends that will influence managing in the twenty-first century, and explain the importance of entrepreneurship in modern management.

Content
 What is management?
 What is Strategic Management?
 SWOT Analysis
 Planning, Organizing, Leading, Staffing and Controlling at all levels of Management
 What are the management functions, and what is a management process?
 Business resources
 Work agendas
 The basic managerial roles
 The basic managerial skills
 Factors affecting managing in the twenty-first century
 The manager as an entrepreneur
 Management versus leadership

Who Should Attend
This course targets middle and first line managers who are at a crossroads in their careers and need to succeed in increasing their responsibilities. It gives a great value added to all attendees, providing a foundation for continuing career development. It helps you to succeed in your goal of increasing proficiency in understanding the challenges faces managers these days.

Duration : 15 Hours

Objective
This course enables the participants to: define and outline the major components of the strategic management, explain the concepts vision, mission and strategy, explain the major generic strategies at the corporate level, define the major strategies at the business level, define a SWOT analysis, identify the overall planning process, explain the characteristics of a SMART goal and how goals facilitate performance, describe the MBO process as a planning and performance evaluation tool, and understand the decision making process.

Content
 The concept of strategic management
 The importance of strategic management
 The levels of strategy
 The role of competitive analysis in strategy formulation
 Business environment
 SWOT analysis and Porter’s competitive force model
 The grand corporate level strategies
 The business level strategies
 Planning process and the SMART goals
 The role of goals in affecting performance
 The MBO process and its strength and weaknesses
 The decision making process

Who Should Attend
This course targets top level managers, executives and directors who want to improve and develop their skills and get acquainted with the latest development in their field today. It helps you to succeed in your goal of increasing proficiency in understanding who to plan for your organization via strategic management.

Duration : 15 Hours

Objective
The course aims at acquainting the participant with the process of change, the methods of change, the resistance to change and how to overcome resistance to change and manage the change process. At the end of the training program the participant will be able to identify the goals of planned organizational change, discuss the sources that press for organizational change, explain the reasons for resistance to change, describe the models and approaches to organizational change, suggest methods to overcome resistance to change, describe the reasons why we lose time, and explain the different methods of time management.

Content
 Introduce the participants to the concepts change management.
 Teach the participants how to address the components of their business internal and external environments.
 Empower the participants with the required skills to manage a change within their organizations.
 Enable the participants to use the proper tools to address resistance to change.
 Aware the participants of the consequences of not complying with the need for change.
 Enhance the participant’s skills to introduce creativity and innovation into their activities.
 Introduce the participants to the process of Re-engineering.

Who Should Attend
This course targets middle and first line managers who are at a crossroads in their careers and need to succeed in increasing their abilities. It gives a great value added to all attendees, providing a foundation for continuing career development. It helps you to succeed in your goal of increasing proficiency in understanding who to manage stress for the change.

Duration : 15 Hours

Objective
This course aims at acquainting the participant with the basic elements of conflict and crisis management. At the end of the course the participant will be able to define a crisis situation, explain the different elements of a crisis, describe the plans for crisis and conflict management, and identify methods of predicting crisis situations.

Content
 Definition of a crisis and conflict
 Anatomy of a crisis
 Types of conflicts
 Sources of conflicts
 How to recognize a conflict.
 Concepts of negotiation
 Crisis identification and isolation
 Crisis forecasting and intervention
 Crisis management plans
 Applying the PREP approach
 Crisis communication
 Decision making under crisis induced stress
 How to close a deal?

Who Should Attend
This course targets top level managers, executives and directors who want to improve and develop their skills and get acquainted with the latest development in their field today. It helps you to succeed in your goal of increasing proficiency in understanding conflict and crisis management

Duration : 20 Hours

Objective
This course aims at acquainting the participant with the role of the leadership in affecting performance, goal attainment, individual and group growth and development. At the end of the training course the participant will be able to define the terms of leadership and self-leadership, describe why leaders are important and cannot be replaced, discuss different leadership traits and behavior, explain assumptions about followers as suggested by different models and identify the different leadership styles required for different positions in an organization.

Content
 The nature of leadership
 Manager Vs. Leaders
 Traits of leaders
 Behavior of leaders
 The Managerial Grid
 Situational approaches to leadership
 Transactional verses Situational leadership
 Charismatic – Visionary Leadership
 Leadership Issues in the 21st century
 Cross-cultural leadership
 Managerial applications of leadership

Who Should Attend
This course targets top level managers, executives and directors who want to improve and develop their skills and get acquainted with the latest development in their field today. It helps you to succeed in your goal of increasing proficiency in understanding the leadership fundamentals and who to move from being just a manager to a leader.

Duration : 20 Hours

Objective
This course aims at acquainting the participant with the basic elements of motivation and how a manager can motivate an individual, a group and the organization at large. At the end of the course the participant will be able to describe the process of motivation, identify the different needs of an employee, compare between motivators and hygiene factors, describe the different motivation models, and identify methods of applying motivation methods in an organization.

Content
 What do we mean by “Motivation”
 Motivation and job performance
 Motivation as a management function
 Maslw's Hierarchy of needs
 Contemporary theories of motivation
 Methods of energizing behavior
 Social influence on energizing forces
 Directing behavior
 Sustaining behavior with rewards
 Motivation and Leadership
 Application of motivation in organizations

Who Should Attend
This course targets top level managers, executives and all levels of management directors who want to improve and develop their skills and get acquainted with the latest development in their field today. It helps you to succeed in your goal of increasing proficiency in understanding how to motivate employees to increase productivity the commitment.

Duration : 15 Hours

Objective
This course aims at acquainting the participant with the basic elements of team building. At the end of the course the participant will be able to:
 Explain the importance of team building
 Differentiate between the different types of teams
 Explain the stages of team development
 Discuss the different methods of helping a team to move from one stage to the next
 Identify team member roles
 Explain how team building helps the organization to become a “Learning Organization”

Outline
 Definition of a team versus a group
 Turning groups into effective teams
 Types of teams
 Factors affecting team building
 The stages of team development
 Intervention methods to develop a team
 Creating effective teams
 Team-member roles and how they affect team performance
 Team meetings
 What is a “learning organization”?

Who Should Attend
This course targets middle and first line managers who are at a crossroads in their careers and need to succeed in increasing their responsibilities. It gives a great value added to all attendees, providing a foundation for continuing career development. It helps you to succeed in your goal of increasing proficiency in understanding the difference between teams and groups and how to enhance team work.

Duration : 25 Hours

Objective
The aim of this course is to evaluate the changes that take place organizationally in relation to its set strategy, and the role of knowledge management in the transformation of organizations and means to accelerate learning and innovation, in a planned, intelligent, and systematic way.
It addresses the changing nature of corporations in the last thirty years. New organizational forms such as joint ventures, alliances, and franchising, incubators, and network organizations have evolved. But the changes in corporate strategy have not evolved as fast as the changes in the business process.

Content
 Introduction to corporate strategy
 New organizational forms
 International corporate strategy
 Strategic transformation
 Corporate strategy under uncertainty
 Optimizing the use of intellectual capital
 Enhancing the quality of knowledge-based initiatives
 managing risk
 Developing communities of practice
 Knowledge management tools and techniques
 Leveraging knowledge enabling technologies
 Capturing customer knowledge and growing customer capital
 Understanding the knowledge market concept

Who Should Attend
This course targets top level managers, executives and directors who want to improve and develop their skills and get acquainted with the latest development in their field today. It helps you to succeed in your goal of increasing proficiency in understanding how to manage knowledge to set your corporate strategy.

Duration : 25 Hours

Objective
This course introduces the attendees to the concept of planning and control in an organizational setting. It introduces the participants to the principles of planning as an important component by the MGMT process and different methods of planning, monitoring and control.

Content
 Overview of the planning process
 Long-term Planning
 Intermediate Planning
 Production Planning
 Master Production Schedule
 Capacity Production Planning
 Executing Production Plans
 Planning tools and techniques
 Monitoring Day to-day activities
 Controlling tools and techniques
 Developing control systems and scorecards
 Measurement of Actual Performance
 Developing Actual vs. budget reports
 Tools for controlling organizational performance
 Adjusting controls for cross-cultural differences

Who Should Attend
This course targets middle level managers and supervisors who want to improve and develop their skills and get acquainted with the latest development in their field today. It helps you to succeed in your goal of increasing proficiency in understanding

Duration : 25 Hours

Objective
This course aims at acquainting the participant with the basic elements of negotiations in an organizational context. It will introduce the importance of negotiations between two people, within a group and between groups. At the end of the training course the participant will be able to:
 Describe the process of negotiating
 Distinguish between win-win and win–lose negotiating
 Identify the skills required for an effective negotiator
 Describe the different approaches to effective negotiations
 Explain how to use the principles of negotiations in the different organizational situations

Content
 What is “negotiation”?
 The characteristics of negotiation
 The basic principles of the art of negotiation
 Skills required for effective negotiation
 Approaches and methods of negotiation
 Increasing negotiation effectiveness
 How to close a deal
 Application of negotiation in organizations
 Negotiation Via Communication

Who Should Attend
This course targets all employees who need to succeed in increasing their responsibilities. It gives a great value added to all attendees, providing a foundation for continuing career development. It helps you to succeed in your goal of increasing proficiency in understanding the importance of negotiation skills.

Duration : 15 Hours

Objective
This course aims at enhancing the business writing skills for the participants, introducing them to effective means of writing for business purposes.

Content
 Defining the target reader
 Internal communication and standardization
 Memos and circulars
 Letter writing skills
 Layout and Editing
 Office automation templates
 Concepts of writing reports
 Technical report elements
 Planning and presenting a report
 Structuring and presenting a report
 Handling arguments and concluding reports

Who Should Attend
This course targets all employees in any organization. It offers practical topical issues. Attendees gain great value-added, it helps you to succeed in your goal of increasing proficiency. It helps you to succeed in your goal of increasing proficiency in understanding the importance of report writing.

Duration : 20 Hours

Objective
This course aims at acquainting the participant with the process of communication and its essential role in all the managerial functions of planning, organizing, directing and controlling.

Content
 The process of communication and the importance of effective communication
 The grapevine
 Compare the four directions of communication
 Identify the significant barriers to effective communication
 Interpersonal communication dynamics-transactional analysis
 Barriers to effective interpersonal communication
 Verbal and nonverbal communications
 Problems of communications
 Communications within organizations
 Improving communications in organizations
 Hands on exercise

Who Should Attend
This course targets all the organization, it offers practical topical issues. Attendees gain great value-added, it helps you to succeed in your goal of increasing proficiency. It helps you to succeed in your goal of increasing proficiency in understanding how to communicate effectively with each others.

Duration : 15 Hours

Objective
The course aims at acquainting the participant with the process managing time. At the end of the training program the participant will be able to identify the goals of planned schedule of activities, describe the reasons why we lose time, and explain the different methods of time management.

Content
 Introduction to time management.
 Concepts of time management.
 What is meant by managing time at work?
 Time management process.
 Time management system approach.
 Time management techniques.
 Obstacles to manage time.
 Managing priorities under pressure.
 Controlling time wasters.
 How to schedule your work.

Who Should Attend
This course targets middle and first line managers who are at a crossroads in their careers and need to succeed in increasing their abilities. It gives a great value added to all attendees, providing a foundation for continuing career development. It helps you to succeed in your goal of increasing proficiency in understanding how to manage your time

Duration : 15 Hours

Objective
The aim of this course is to clarify the guideline for effective management and examine the principles of self organization. It provides a comprehensive view of the key management skills and identification of the managerial role. The course gives insight into the management techniques and skills that every successful manager needs.

Content
 What is ‘Management’?
 What do Managers Do?
 The Functions and Responsibilities of Management
 Making the Change to become a Manager
 Reasons for Failure or Success as a Manager
 Key Management Tasks and Competencies
 Managers and Leaders
 Leadership Strategies
 Situational Leadership
 Understanding Motivation
 Dealing with De-Motivation -Signs and Symptoms
 Effective Communication for Managers
 How to build A Successful Team
 Managing Yourself and Others Effectively
 Delegation and Work Allocation: when and how to Delegate
 Planning and Organizing for Success
 Setting Objectives; The Importance of Goal Setting
 Time Management Priorities
 Understanding Different Behavioural Styles - Submissive, Aggressive and Assertive
 The Problem Solving Process
 Recruitment Procedures
 Interviewing
 Appraisals
 Coaching
 Guide to Successful Counselling
 Disciplinary Procedures
 Establishing Training Needs

Who Should Attend
This course targets managers who are at a crossroads in their careers and need to succeed in increasing their responsibilities. It gives a great value added to all attendees, providing a foundation for continuing career development. It helps you to succeed in your goal of increasing proficiency in understanding the effective management skills

Duration : 25 Hours

Objective
This course teaches participants the entrepreneurial way of thinking and acting. The course begins by examining the entrepreneur’s perspective on business and the world at large. It discusses ways of testing the feasibility of an idea and lays out a set of skills that participants can use to take their dream from concept to reality. This includes tools for raising capital, for marketing the product, and for growing the business. Finally, the course helps business persons develop an execution strategy, a business plan that makes profitable use of what they have learned.

Content
 Introduction to Entrepreneurship
 Do you have what is takes
 Myth entrepreneur
 Finding your idea
 Entry strategies , getting started
 Feasibility; will it work
 Marketing your idea
 Researching your customer
 How much money do you really need
 Exploring global business
 Navigating the world of e-business
 Choosing a form of business ownership
 Value chain analysis
 The money hunt
 Understanding money, banking and credit
 Creating and using accounting information
 Mastering financial management
 The business plan and beyond
 Corporate Entrepreneurship

Who Should Attend
These course targets candidates concerned with having their own business. It helps you to succeed in your goal of increasing proficiency in understanding the importance of becoming an entrepreneur.

Duration : 60 Hours

Objective
This course is designed to help executive managers realize the process underling creative problem solving and apply this process on continues basis to support their organization with creative, unusual solutions that help the organization achieve its aspirations in a turbulent, competitive market.

Content
 Understand what creativity is and what processes are involved
 Understand what can limit our creative potential, both organizationally and personally
 Learn how to overcome creative blocks
 Learn the techniques for identifying the “real” problem
 Practice defining the “real problem in work situations
 Problem solving process
 Problem solving tools and techniques
 Learn various lateral-thinking techniques
 Understand the relationship between risk taking and creative thinking
 Creativity and innovation
 Practice generating innovative ideas, options, and solutions

Who Should Attend
This course targets managers at all levels within organizations. It helps you to succeed in your goal of increasing proficiency in understanding how to be creative in addressing and solving business problems.

Duration : 15 Hours

Objective
This course is designed to create the basic knowledge about secretarial duties and responsibilities and acquaints participants with the functions required to manage office operations effectively. By the end of the course the participants will be able to describe the basic clerical duties including filing and documentation, understand the principles of business writing and interoffice communication, as well as communication and presentation skills.

Content
 The basic secretarial role and duties
 Clerical functions
 Filing systems
 Documentation and reporting
 Communication skills and calls handling
 Presentation skills
 Business writing
 Office automation
 Diary Management
 Office Management

Who Should Attend
This course targets candidate concerned secretarial duties and responsibilities. It helps you to succeed in your goal of increasing proficiency in understanding the basics and roles of the secretary.

Duration : 25 Hours

Objective
This course is designed to provide supervisors with the knowledge and skills to achieve planned effectiveness through the co-operation and commitment of their staff. It is built on three main areas for achieving effectiveness:
 The role of supervisor
 Understanding people
 Managing people

Content
 Self management
 Performance planning
 Objective setting
 Managing meetings
 Exchanging Positive (and Negative) Feedback
 Counseling and development of people
 Preparing & Conducting Appraisals and Feedback
 Setting and Achieving quality goals
 Building teamwork
 Motivating people
 Delegation skills
 Coaching for optimal performance

Who Should Attend
This course targets middle managers who are at a crossroads in their careers and need to succeed in increasing their responsibilities. It gives a great value added to all attendees, providing a foundation for continuing career development. It helps you to succeed in your goal of increasing proficiency in understanding how to manage people through supervising activities.

Duration : 20 Hours

Objective
The aim of this course is to Learn to organize and guide teams through process improvement projects and Draw process flow charts by hand and with the Graham Process Charting Software and Become familiar with charting as the principal tool of the improvement methodology Learn how to analyze the charts and identify opportunities for improvement Produce charts of work processes that are easy-to-read, easy-to-update, and ideal for training and maintaining ISO certification.

Content
 Process Improvement
 Process Charting
 Project Definition
 Data Collection
 Data Organization
 Process Analysis
 Reducing Process Time
 Detailed Improvement
 The Bottom Line
 Obtaining Approval
 Installation

Who Should Attend
This course targets all the organization. Attendees gain great value-added, it helps you to succeed in your goal of increasing proficiency. It helps you to succeed in your goal of increasing proficiency in understanding the importance of defining your business processes to ensure continuous improvement.

Duration : 25 Hours

Objective
Yes, you know the ground rules: your grammar is good and, indeed, you can write and yet your reports are not being read. You are somehow not persuading others to do what you want. That is because report writing is a lot more than simply receiving information and just passing it on to others! A report is in fact a sales document that has to challenge other material on the desk of a busy manager for reading time and attention. This workshop will explore ways that you can use to make sure that your reports make things happen. It will show you how to convey your ideas in the most persuasive manner.

Content
 Produce persuasive arguments
 Know how to use outlining techniques to enhance reports
 Add value and make reports memorable
 Plan and prepare for a report
 Lay out the content for maximum impact
 Structure and present a report
 Research facts and eliminate subjectivities
 Handle your arguments
 Conclude a report

Who Should Attend
This course targets anyone in an organization who needs to write either internal or external reports. It helps you to succeed in your goal of increasing proficiency in understanding the importance of report writing and how to develop a professional report.

Duration : 15 hours

Objective
 Introducing the basic skills of a team player.
 Getting around the roadblocks and pitfalls that prevent team success and build an effective team

Content
 Demonstrate the practical benefits of teamwork
 The collaborative work team-the way of the future
 The barriers to team success
 Examine essential components for effective teamwork
 Common goal, common values
 Effective Communication
 Interacting with other teams to meet organizational goals
 The application of these principles to the participants’ own teams

Who Should Attend
This course targets all the organization, it offers practical topical issues. Attendees gain great value-added, it helps you to succeed in your goal of increasing proficiency. It helps you to succeed in your goal of increasing proficiency in understanding how to build a team and encourage working in teams.

Duration : 15 Hours